Terms and Conditions of Use of State Library Victoria's Monitor Scanning and Print Management Payment Service (the Monitor Service)

By using the Monitor Service and any related offers or services, you agree to follow these Terms and Conditions.
The Monitor Service allows you (the User) to manage and pay for your own document scanning and printing requirements, by using either the Service Kiosks located in the Library or Monitor Service pop-ups on your own personal devices.
You may create an account to use the Monitor Service using a name of your choice and have the option to include an email address. If you provide your personal information, we will collect and use your information to manage and communicate with you about your account. Some financial details relating to payments may be kept and accessed in limited circumstances, for example, to resolve a dispute. We make the Monitor Service available with the assistance of third parties and their systems and servers which may be located outside Victoria. We may be unable to retrieve a lost user account if you do not provide sufficient information to demonstrate ownership of an account. We manage personal information in accordance with applicable laws, including the Privacy and Data Protection Act 2014 (Vic), and our Privacy Policy. You can access your personal information by writing to our Privacy Officer at [email protected] or State Library Victoria, 328 Swanston Street, Melbourne VIC 3000.

Your use of the Monitor Service and all related accounts and guest tickets is subject to all applicable laws and regulations including the Copyright Act 1968 (Cth). You are solely responsible for your use of the Monitor Service and you accept all risks and consequences that might arise from your use of the Monitor Service. To the maximum extent permitted by law: 
   we exclude all liability to any person (including you) arising directly or indirectly for your use of the Monitor Service; and 
•    you release us from all claims for any loss or damage connected with your use of the Monitor Service. 
To the extent that our liability cannot be excluded, then to the extent permitted by law, you agree that liability is limited to, at our discretion, a remedy of our choice under section 64A of the Australian Consumer Law. 
You must not allow anybody else to use the Monitor Service, and all related accounts and guest tickets, for their purposes. 
Misuse, inappropriate or unlawful use may result in you being suspended or prevented from using the Monitor Service, and legal action may be taken against you.

Monitor Service Account – No Refunds

A Monitor Service account is an account of pre-deposited funds accessed to use the Monitor Service. Funds cannot be withdrawn after they have been deposited in the account. Funds deposited to the account are non-refundable and will be applied against amounts debited for using the Monitor Service. 
You understand and agree that the Monitor Service account is not a credit facility, nor can it be used to obtain cash or cash advances in any circumstances. You are responsible to ensure all payment details are accurate.
A credit will be made to your account in instances when library equipment fails to deliver the service. Refunds will not be provided. 

Procedures for Lost, Stolen or Replacement Monitor Service Accounts 

You must notify us of any lost, stolen or unauthorised Monitor Service account use as soon as possible. You can do this by calling the library on 03 8664 7000 during operating business hours. Until you have notified us and if possible, you should also suspend activity to your account through the My Monitor website https://print.slv.vic.gov.au/mymonitor/.  
Payment for Using the Monitor Service
By using the Monitor Service, you authorise your credit card or savings account being debited by the amount of money that you have specified. You also agree to have sufficient funds available on your nominated credit card or savings account for payment or adding credit. 
You remain responsible and liable for, and neither Monitor BM or State Library Victoria accept any liability for, fees that any financial institution may charge you for any successful or unsuccessful debiting of your credit card or savings account to pay for your use of the Monitor Service.
If any of these terms are deemed illegal or unenforceable, then the removal of any illegal or unenforceable portion will not affect the remaining terms.